Remote support is a service that we offer to our clients and through which we are resolving 80 percent of the issues. It is performed by software that allows our technician to connect through the Internet secure connection to a remote computer, taking full control over the mouse and the keyboard. Our customers are watching in real time the solution of the issue, without need to wait for the onsite support.
Through the remote support, we can solve issues such as:
- Installation and configuration of software
- Installation of drivers for new devices
- Adding printers or multifunction devices
- Configuration of email accounts
- Installation of electronic signatures
- Any settings of the operating system
- Questions about software functionality
As a clarification, we would like to add that we are offering remote support service, only to our customers requested subscription plan.